on 31-12-2022 12:53. They ran some tests and said we had connectivity - 5444401. I’m a. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Further power cycles and resets do not change the behaviour. 1 from a browser?. perhaps the hub is not been added to your account. We would like to show you a description here but the site won’t allow us. - pressed reset button for 15 seconds. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . I can't reboot the router, I can't reset the router. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). just in the past hour my HUB 4 decided to develop the white light of death. If it's ambient, sounds like the hub may have died. Browse. Any advice guys. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Try restarting your Virgin Media box. I've restarted it, called the support line. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. hub4 light goes from solid white to flashing white. The box is a safety isolator. My internet connection went off last night. HUB 4 broken. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. No issues in area currently. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Try. Hi, My hub 3. I followed all instructions and I can see green wifi icon and green light blinking. this is normal. Had my Internet completely drop. No devices are working after waiting a good 20 minutes. Table of Contents. That has to be done first before you can change the name and password. The white power light turns on when the seat is turned on, indicating that the appliance is in use. It will have no bearing on any other problems, you need to look elsewhere. After it, click on the WPS. . Stream from Virgin Media. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. We would like to show you a description here but the site won’t allow us. 0. Virgin Media Hub 3. Options. As soon as the hub is ready, you will see the white power lamp. Flashing white light: When the Hub is booting up, it displays a flashing white light. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Speed. Users should wait for at least 5 minutes for the boot-up process to. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Then you can connect to whichever signal you want (before it would've be automatic). Hub has suddenly started flashing white and now flashing red. 4 – Connect the router’s power cord and turn both of them on. This means the Hub is on, but your WiFi isn’t. Broadband. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. If you’re using a splitter, make sure that’s firmly connected, too. FTTP New User Install Experience QuickStart, set up and connections. And put access to hub 5. Green Light. Robbo600. Connect the white cable properly to the Virgin media wall socket. The Virgin Media Hub lights can tell you a lot about its status. I turned it on and off, reset the hub and checked the cables. It may be stuck in an update loop. Thank you. Just keeps resorting back to flashing green. I've had a look this end and can see some issues affecting your line, which will re. Re: Hub 4 red light and no rf signal. 1 & 2 Wireless. It may also flash green when the Hub is performing a software update. the hub is still flashing green lights 24 hours now. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 0. . When the power light is solid white, it indicates that the hub is on and working correctly. The power light should turn solid white when it’s ready to go. Hub 5 Plugged In - No Lights. i have looked at the network log doesn't look good . Green power light is flashing and WiFi light is green. If the power button is flashing amber your hub is in recovery mode. Joining in. About 9. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Super hub - Status lights and control buttons. Wait for the hub lights to stop flashing, this can take up to 5 minutes. Virgin Media Router Arrows Flashing Green; Virgin Media Green. One blue/red light behind the wireless button on the front panel. 0 Kudos Reply. 0 has got a constant orange light and our internet is working intermittently. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. All Rights Reserved Options. The Power light is the first light you should look at. on 05-09-2022 19:01. No internet -hub 4 flashing yellow light. 0. TV. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). It’s been 4 hours but. All the help says something about a telephone but I don’t have one so don’t know how to proceed. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Travelinsoul. The pod breath either blue or green sometimes white. Mark as New; Bookmark this message; Subscribe to this message;. Please pop back to us at your earliest convenience and we'll do our very best to help. The virgin media connect app says I have no pod connected. Table of Contents. If you are with Virgin Media with a Hub 5 then check out our guide. Flashing red light – It explains there is an issue with the telephone system; check all the connections. Share with friends. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Middle – Ready (green/blue). Please - 5425686. Virgin Media Super Hub 5. All I get is the flashing white light. No amount of restarting/waiting 10-15 minutes fixes it. It’s white when everything is working as it should. Think streaming in Ultra HD, grabbing that game update. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. On the other hand, red flashing lights may be a sign of trouble. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. That will involve a call to the support team. The SSID must be password protected. It will illuminate when your Hub’s wireless network activates. but ive noticed quite often the hub will go from a solid white light to a flashing white. Doesn't matter where I plug it, near or far from the router. Arrived. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. On our wavelength. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Anyone got the same in the area?Check your Hive Hub is placed correctly by following the guide here. As soon as the hub is ready, you will see the white power lamp. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. Hey. It might flash or change colour when you first turn the Hub on or after a restart. Hub 3 Base LED keep flashing Green light on initial install. hub 5 flashing blue light. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. Please look out for the purple envelope in the top right of the screen. 0 has got a constant orange light and our internet is working intermittently. I have tried the WiFi troubleshooting and still nothing. Re: Intelligent Wifi Hub Not Connecting. Might have to try that for a few minutes, and try it both quickly and slowly. Options. Just got a solid white light and nothing would change, resetting etc. Wait at least 5 minutes for it to finish. Flashing arrows doesn't always mean no connection. Options. I’ve recently upgraded from a hub 3 to a hub 5. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. FR510. Internet Light. White power light is on and Ready light is off. Green power light is flashing and WiFi light is green. If you need any further help with this, please let us. Red light on hub 3. on 07-04-2023 17:12. on 08-04-2023 10:07. My Virgin Media App. Possibly not activated properly call. Stream from Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Installing a Replacement router. If you’re unsure about why this is, it is likely due to a loose connection in your home. 0 Kudos Reply. Flashing white light: When the Hub is booting up, it displays a flashing white light. hub4 light goes from solid white to flashing white. We would like to show you a description here but the site won’t allow us. Very Insightful Person. We've had a look at our systems from here and cannot find anything that explains the issues you're having. 0 and no DNS servers listed in Info. It isn't on during normal use, but turns red if there is a problem. It has done for over a couple of hours now. When he installed it he said the red light (that’s now flashing red) must be green in. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Browse Virgin Media Virgin Media Community. on 07-01-2023 14:46. Sit down on the night having an important conversation with a colleague and boom. Click next. Hi - as per title, first noticed 5am this morning (23/02). I got the green power light flashing and WiFi light is green. In either Mode the red power light is an indication of over heating and most not be ignored. If the power button is flashing white, your hub is installing a software upgrade. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. It has been like this for months. I called the VM helpline and I got an engineer appointment for 4th of September. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. 1 from a browser?. Good morning, My virgin WiFi Hub 3. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. We would like to show you a description here but the site won’t allow us. 168. on 07-01-2023 14:46. I turn the Hub 4 off and back on again using its switch and connectivity is restored. Hi Rob. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). We would like to show you a description here but the site won’t allow us. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. Steady White: The hub is fully. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. on 09-12-2022 14:59. We are very sorry for the issues you are experiencing with the Hub. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). White power light is on and Internet lights are blue. No issues in area currently. . So far so simple. You can use a pen or paper clip to do this. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. clairelb444. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. Try a 30 second pinhole reset of the hub with no ethernet connection. Good morning, My virgin WiFi Hub 3. It might flash or change colour when you first turn the Hub on or after a restart. I’ve reset the hub and checked all connections countless times and still nothing. I have been through all the help guides - checked connections, rebooted, reset, you name it. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Users should wait for at least 5 minutes for the boot-up process to. . Wait here a day or two for a VM Mod to pick this up, or ring the fault in. Options. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. I was like, sure. The base light keeps flashing green and no signal on the Internet light. Now, disable both WPS options and click on save. Solid white: The Hub 4 is powered on and working correctly. Virgin Media Hub 5 Light Status Overview. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. No internet, the hub red. Here is a handy guide to the light on your Hub 5. Solid white, dimmed: Everything’s okay. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. ughugh. 0 is constantly showing orange light. Here is a handy guide to the light on your Hub 5. After connecting the white cable that the - 5226547. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. . Green power light is flashing and WiFi light is green. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Networking and WiFi. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Wished I had stuck with BT. Checked all connections. We would like to show you a description here but the site won’t allow us. installed the new hub 5 from hub 4 due to package change . Had my hub 3 swapped for a hub 5 four days ago. The Virgin Media Hub 5 light at the front let's you know what is g. Thank you so much for your post and welcome to the community forums, it's great to have you here. Orange LED is ok. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. Red: Red lights mean there’s a snag with your connection. All the white cable is probably screwed in. 0. i have looked at the network log doesn't look good . And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. can please look into this. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. I've had no wifi now for two days, and a solid orange light on my relatively old white Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can find my WiFi network and connect with it. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It’s likely to be a loose connection in your home. Call the equipment activation number they may be able to help. • Then use the power switch to turn the unit back on. It continued to flash. It may be the Pod just needs to be re-activated. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. Phone. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Options. Green power light is flashing and WiFi light is green. Regards . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This can happen after a software upgrade. Support tell me that this is fine and is an indicator of network status in the area. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. Virgin Media. We would like to show you a description here but the site won’t allow us. You will see a solid white light ring if you have a Hub 4. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. We would like to show you a description here but the site won’t allow us. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. It has been flashing for days. Joining in Options. Options. Green power light is flashing and WiFi light is green. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. HUB 4 broken. The power light will remain on. This flashes during set up, and then stays green for 2 minutes when you're done. Try a reset as this. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. There's no official status of an orange light on the Hub 3. Equipment activation on 0800 953 9500. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. The light went normal at first, solid white, then flashing white, and then it turned flashing green. Re: Intelligent Wifi Hub Not Connecting. If you're existing and it was previously working, check the. It has certainly reset as the password for the hub reset to the default. When the device begins to pair, the system light can flash red. I even left it off by the wall overnig. When it’s in modem mode, it’ll be magenta (pink). When I've booked appointments previously, the issue has f. I decide to restart it to see if it would fix,. Need help ASAP. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. 2. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. A flashing red power light signals that there’s an issue that needs addressing. 😯 It's almost 2 weeks. Options. Red light: Hub 4's red light indicates a problem with your connection. They aren't too far from the router either so this can't be the issue. Restart the hub. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. The power indicator is just one use for the white light. 168. on 19-01-2023 16:35. Running modem mode and your own router is a good idea for a number of other reasons, e. My phone line is connected to the hub since early November. Step 1. It is booting up and should be ready in 5 minutes. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Options. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Hello. For example, if your Virgin Media Hub 3. WiFi Light : Solid Green: WiFi is on. 168. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. For Hub 3. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. on 07-01-2023 13:02.